Effective April 1, 2026, Verida serves all five Georgia NEMT regions: North, Atlanta, Central, East and Southwest. Modivcare previously operated the Central, Southwest and East regions and is being transitioned out. That is the Georgia Department of Community Health’s own description of the change, and for a transportation provider it means one thing: your contract, and the insurance behind it, now sits with a single statewide broker.

What the Department of Community Health says the broker does

The Department lists the broker’s duties in one sentence: recruiting and contracting with transportation providers, making payments to providers, gate keeping and verifying member’s need for NEMT, reserving and assigning trips, assuring quality, overseeing administration and reporting.

Two of those duties are where a provider’s insurance lives. Contracting is where the limits, the additional insured wording and the notice-of-cancellation terms are written down. Assuring quality is where a broker checks that what was written down is still true. A broker transition touches both at once.

Who this affects most

If you were credentialed in the North or Atlanta region, your broker did not change, but the contract you operate under may be reissued as the statewide program is consolidated. If you were credentialed under Modivcare in Central, Southwest or East, your file is being moved to a broker that did not write it, and the simplest way for a new broker to review a file it inherited is to ask for a current certificate.

What to have ready

  • Your current declarations pages for commercial auto and general liability, so the limits on the certificate can be checked against the contract.
  • Your vehicle schedule with VINs, including any vehicle added since the policy was last endorsed. A vehicle that runs trips and is not on the schedule is the most common gap in a NEMT file.
  • Your driver list, matched to the drivers actually on the road.
  • The broker’s insurance requirements, in writing, so the certificate is issued to the exact wording it asks for.

The order of operations

Get the requirements first. Then the policy is endorsed to match, and only then is the certificate issued. A certificate that promises an endorsement the policy does not carry is worse than no certificate, because it is the document the broker will rely on. Metro Risk Management Group writes NEMT programs from Atlanta for operators across Georgia; set up an appointment via Zoom, telephone, or in person for your insurance portfolio assessment.